FAQ

Delivery Fees

Do I still get free delivery if my order value drops below the minimum requirement because something is unavailable?

Yes you do! We prioritize your shopping experience. If the initial order states free delivery, you get free delivery!

Why are there varying delivery fees for different areas?

We use varying methods to deliver to you. Places with dedicated personnel has cheaper costs. In areas like Klang, we use trusted third party deliveries which is much pricier. Thus the varying delivering fees.

PayPal Payments

Is PayPal really secure?

Paypal’s websites are fully secure and encrypted, nor do us as merchants receive any sensitive financial information such as credit card or bank account number. So rest assured when you pay through PayPal that your banking information is safe and secure.

After payments, why do I receive two messages from my bank in varying times?

The first text message you receive from your bank is actually a pre-authorized amount, it is in your bank account and not in our receiving account yet. When we finalize the order with you, the correct amount will be received by us, and your bank will send a second text message.

Fresh Produce

Why is your fresh produce supply so unstable?

We do try to update fresh produce stock availability in our website, but you may be informed its out of stock because the area outlet may have sold out on that item in store. Another thing is the seasonality and weather conditions which largely affects our supply. We recommend ordering a few extra variety of vegetable just in case some of it ran out. We will also always inform you in such cases!

Why is your fresh produce yellow and wilting?

Whilst we try our best to give you the freshest from our stores, the vegetable may be exposed to Malaysia’s hot weather during delivery. If you are unsatisfied with the vegetable you received, do snap a photo and feedback to us. We would respond to it on case by case basis!

Account Registrations

Do I need to register to shop?

Yes. Registering speeds up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past orders and payment status. 

How do I create an account?

Click here to register by filling in your details and following the instructions.

By registering, will I automatically receive updates on new products and promotions?

No, not unless you sign up for our newsletter. By signing up, you will be the first to know of our new products offerings, exclusive discounts, promotions and updates.

Will you share my private information any companies?

No, we will not reveal private information of our esteemed customers with anyone else. All information shared with us is strictly confidential and will not be shared with any third party. 

I forgot my password

If you have forgotten your password, just click on “Lost Your Password” and a link to reset your password will be emailed to you right away. If you still do not receive an email, write to [email protected] and we will assis you promptly.

What is your online security policy?

We want to make sure you are safe and secure when you shop with us online. Rest assured we do not disclose customer’s personal information to other parties for any purpose. 

Orders

How do I place an order?

These general steps can serve as a useful shopping guide: 

  1. Choose your products, add to cart and amend quantity if needed
  2. Check order details
  3. Confirm your shopping chart
  4. Provide shipping and billing information
  5. Choose payment options and finalize payment
  6. You will see the payment transaction status on your screen
  7. For any successful transaction, we will email you the order confirmation right after
What if there's a problem with my order?

Our customer service representative are more than happy to help you. Contact us over a call or Whatsapp us at 012-7058199

What payment methods do you accept?

You can pay by Paypal

Paypal will provide automatic currency conversion based on the current rate for MYR. Kindly note Paypal’s currency conversion fee is added to the exchange rate set by an external financial institution. Contact Paypal directly for more details regarding how they determine their currency conversion rates and fees.

I could not proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately. We will assist in canceling your order so that you can place a  new one. We ask for your kind assistance not to bank in/ transfer the amount to our bank account as we cannot guarantee the item you purchased is in stock. In the case that you have made a payment manually, we will have to refund you in the form of store credits.

Can I cancel my order?

You will need to call us on our hotline as soon as possible so that we will not process your order. Unfortunately, we are not able to cancel only selected items. If you wish to proceed with cancellation, we can only cancel the whole order. Kindly note that all refunds for cancellation will be in the form of store credits. 
If it’s too late to cancel your order, we will need to ask you to return the items and you will reimbursed in the form of store credits. 

Why was my order cancelled?

In most cases, orders are automatically cancelled if we do not receive payments from you. However, if the amount has been deducted from your bank account, kindly Whatsapp us at 012-7058199 and we will check accordingly.

How do I add an item to my order after checking out?

You will need to make a separate order.

I received my order, but there are missing items.

We are terribly sorry about that! Please contact us with your order number and the item you did not receive at this number 012-7058199

I received an incorrect item in my order.

We are terribly sorry about that! Please Whatsapp 012-7058199 the following for us to rectify the problem your order number, photo of the incorrect item and the item you did not receive.

Accordion Panel

 It is best to contact us immediately with the order number and correct address as soon as the order is placed. Within our means, we will do our best to assist you accordingly.

When you will process my orders?

Orders are processed within 24 hours. However, for orders placed on weekends and public holidays, they will be processed on the next working day.

Which address should I ship my order to?

It is best to use an address in which you wish to receive the item and if someone is available to receive the delivery

Are items in my cart resrved for me?

Adding an item into your cart does not mean that the item is reserved. Until you proceed to checkout and make payment, that item will still be available to other buyers.